Facebook‘s messaging ambitions amount to much more than chat

By ANICK JESDANUN and RACHEL LERMAN – Associated Press – Tuesday, March 12, 2019

, already the leader in enabling you to share photos, videos and links, now wants to be a force in messaging, commerce, payments and just about everything else you do online.

The company’s ambitions harken to how WeChat has become the centerpiece of digital life in China, where people use it to order movie tickets, subway passes, food delivery and rides. If succeeds in turning its own messaging services into a platform for everything, it could ultimately threaten established services such as , Yelp, , and even Apple and .

“It’s clear that does have very broad ambitions here,” said Bob O’Donnell, president and chief analyst at Technalysis Research. “Their goal is to be the WeChat of everywhere but China.”

But faces numerous hurdles. A key one is restoring user trust, following a string of privacy failures that include the sharing of personal information from as many as 87 million users with a consulting firm affiliated with Donald Trump’s campaign. And any change may cause users to rethink their relationship with .

“ has a lot of momentum but it’s not completely invincible,” said Roger Kay, an analyst at Endpoint Technologies Associates. “People came to for a particular thing. Offer them a different thing, and they’re likely to re-evaluate whether they want to be there at all.”

After all, Friendster and Myspace came and went as grew. Yahoo and AltaVista moved over for Google. And remember when was popular, powerful and rich enough to buy the traditional media company Time Warner? Both and Yahoo are now fading brands within Verizon.

After building an advertising-supported service that depends on vacuuming up data on your hobbies, interests and political views, CEO announced last week that will now emphasize ways for small groups to communicate in a truly private fashion.

This involves scrambling all messages in WhatsApp, Instagram Direct and Messenger so that even itself can’t read them. will also let messages automatically disappear after a set amount of time, something rival already does.

, said, will “then build more ways for people to interact on top of that, including calls, video chats, groups, stories, businesses, payments, commerce, and ultimately a platform for many other kinds of private services.”

declined to further elaborate on its ambitions, and a spokeswoman reinforced that it is early in the process. But there are clues in what Chinese tech giant Tencent has already done with WeChat in China. WeChat combines functions that are typically done by separate companies elsewhere – think of and its messaging services combined with and . People use WeChat to buy goods in retail stores, split restaurant bills with friends, pay utility bills, donate to charities and hail rides from the -like Didi Chuxing service.

already lets people send money to other individuals through Messenger in the U.S. and a few other countries and is testing payments through WhatsApp in India. The New York Times reported that is also developing its own digital currency to make it easier for users to send money to their messaging s.

didn’t offer many details on its digital currency endeavors, but said a “new small team” was looking for ways to make use of the type of technology powering bitcoins and other cryptocurrencies.

While the current payment options require linking to bank accounts or services such as , a digital currency could potentially work without them. That could appeal to users, especially in Asia and Africa, with limited access to banking services, said Avivah Litan, a Gartner analyst who specializes in security and payments.

And it would solve a key challenge with commerce on phones. Litan said entering credit card details on a phone is cumbersome, and businesses often lose customers before they complete orders. If can integrate payments into messaging, it can keep users within and convince advertisers they’re more likely to complete sales.

could also diversify revenue beyond advertising. For instance, it could take a commission, whether for newspaper subscriptions or food deliveries, much as Apple already does with a cut of up to 30 percent for app payments.

Kay said messaging could become one-stop shop for Yelp-like business reviews, OpenTable restaurant reservations, on-demand delivery similar to and a marketplace akin to – the latter being something already offers on its main app. might be tougher to challenge, he said, given the company’s expertise in delivery logistics, but there might be pieces such as grocery delivery that can go after.

Nonetheless, potential rivals need not pack up yet. ’s blog read as a manifesto, a list of things he wants to implement, and it’s unclear how much will actually get executed, eMarketer analyst Debra Aho Williamson said. She said it’s too soon for competitors to start drastically adapting.

“You cannot be blase about anything says or does,” she said. “But I think there is certainly time to see how this all plays out.”

There also might be room for to sit alongside existing services. might turn to OpenTable within messaging, for instance, rather than build its own service for dinner reservations.

“It depends on what exactly the product looks like and how differently useful it is for different kinds of audiences,” said Brian Wieser, an executive at the advertising consultancy GroupM. “It’s not necessarily a zero-sum game.”

For now, analysts say, potential competitors need to pay attention and be ready to adapt once details are out. Businesses that ignore the threat do so at their own peril.

Potential rivals can also start emphasizing how they are different from – as Apple is doing by stressing privacy protections in its devices and services. O’ added that those in payments need to make sure their services are compelling and easy to use so that they can compete with whatever brings.

Apple, , Yelp, and OpenTable didn’t immediately respond to messages for comment. and , which also owns , declined to comment.

The most immediate threat poses is to other messaging services. Apple’s iMessage is popular on iPhones, but there’s no version for Android. could look more appealing as it breaks down walls and makes its three discrete messaging services work together as though they were one.

, meanwhile, has struggled since and its Instagram service copied a feature for posting temporary “stories” that disappear after 24 hours. dedicated a section of his blog announcement to “reducing permanence,” suggesting that will now take on ’s core feature of letting photos “disappear” after a set number of seconds.

“It’s yet another example of trying to attack ,” BTIG analyst Rich Greenfield said.

But whether succeeds will depend on how many people are willing to move their conversations. Greenfield said has a lock on its core, younger audience.

’s plan may face external competition of its own. Unlike WeChat, faces new privacy regulation in Europe and calls for more controls in the U.S., Forrester analyst Jessica Liu wrote . is trying to strike an “impossible balance” between capturing more of users’ time, appealing to advertisers and appealing to regulators.

“ can’t have his cake and eat it, too,” she wrote.

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